Shipping Policy

Delivery Method

All orders are shipped by pallet delivery to UK mainland addresses. This applies to all products including fan coil units, ductwork, vents, clamps, and accessories.

Delivery Cost

A flat delivery charge of £80.00 + VAT (£96.00 inc. VAT) is applied to all orders. This covers pallet delivery to a UK mainland address.

Delivery Area

We deliver to UK mainland addresses. For deliveries to the Scottish Highlands, Northern Ireland, Isle of Man, Channel Islands, or other offshore locations, please contact us at hello@fancoil.co.uk for a delivery quote before placing your order.

Delivery Timeframe

Orders are dispatched once payment has been received and cleared. Typical delivery timeframes:

• In-stock items: dispatched within 2–3 working days of payment clearing
• Made-to-order or out-of-stock items: we will advise lead times at the time of order
• Pallet delivery: typically 1–3 working days from dispatch, depending on location

We will provide tracking information by email once your order has been dispatched.

Delivery Address

Pallet deliveries are made to the kerbside or nearest accessible point. The delivery driver is not required to carry goods into the property, up stairs, or into loft spaces. Please ensure someone is available to receive the delivery and move the goods to their final location.

If you need the delivery to a specific location on site, please arrange this with the carrier directly using the tracking information provided.

Inspection on Delivery

Inspect all goods on delivery. Check the carton for visible damage before signing for the delivery. If the carton is damaged, note this on the delivery paperwork and take photographs before opening.

If goods are damaged inside, contact us within 48 hours at hello@fancoil.co.uk with photographs. We will arrange a replacement at no cost.

If you sign for the delivery without noting damage on the paperwork, it may be more difficult to make a claim for transit damage.

Failed Deliveries

If no one is available to receive the delivery, the carrier will attempt redelivery or hold the goods at their local depot. Additional charges may apply for redelivery or storage. These charges are the customer’s responsibility.

Payment Before Dispatch

Goods are not dispatched until payment is received. Payment is by bank transfer — an invoice will be sent to you after you place your order. See our Terms of Service for full payment terms.

Last updated: June 2026